At Oceanlyte, your satisfaction is our priority. Our quality control team carefully inspects every item before shipment to ensure it meets our standards.
We accept return requests within 30 days of delivery, subject to the conditions outlined below. All returns must be approved by our customer support team before an item is shipped back. If you have any questions, please contact us at : service@oceanlyte.com.
1. Return Eligibility
Return Period: You may request a return within 30 days of receiving your package.
Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached. They must show no visible signs of wear, use, or cosmetic/perfume stains.
Return Shipping Cost: You're responsible for return shipping costs, except when the item arrives damaged, defective, or incorrect — in those cases, we cover it. Please note the original shipping fee is non-refundable.
2. How to Initiate a Return
Contact us: service@oceanlyte.com with your Order ID, a description of the issue, and clear photos of the item.
Get return instructions: Our team will review your request and send you the correct return warehouse address. Please don't ship items back to the address on your parcel or to our corporate office — returns sent there can't be processed.
Ship and track: Send the item back with a carrier of your choice, and email us the tracking number.
Refund processing: Once we receive and inspect the return, your refund will be issued to your original payment method within 3–7 business days, depending on your card issuer.
Do not ship your return before contacting us and receiving confirmation from our customer support team. This requirement applies to all returns, including damaged, defective, incorrect, or unwanted items.
3. Exchange Policy
We do not offer direct product-to-product exchanges. If you would like a different size or style, please contact us and follow the return process above. Once your return has been approved and processed, you may place a new, separate order for the item you prefer.
4. Order Cancellation Policy
Our production team begins processing orders promptly. Please review the following cancellation terms before placing your order:
- Before Shipment: You may request cancellation before your order has shipped. Eligible cancellations will receive a full refund.
- After Shipment: Once your order has shipped, it can no longer be cancelled. Please follow the Return Policy above if you wish to return an eligible item.
- Unpaid Orders: Unpaid orders are automatically cancelled by our system after 24 hours.
For cancellation requests, please contact service@oceanlyte.com as soon as possible.
5. Contact Us
If you have questions about returns or eligibility, please contact our customer support team before sending any item back. Email: service@oceanlyte.com