PAYMENT POLICY

At Oceanlyte, we aim to make your shopping experience simple, convenient, and secure. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you encounter a payment issue when shopping at oceanlyte.com.

1. Accepted Payment Methods

Oceanlyte accepts major credit and debit cards and other payment methods available at checkout.

Depending on your location and eligibility, available payment methods may include:

Visa
Mastercard
American Express
PayPal
Klarna
Other payment options displayed at checkout

Please review the payment options presented during checkout before completing your purchase.

2. Payment Processing

Payment is processed when you place your order, using the payment method you select at checkout.

By submitting an order, you authorize the applicable payment provider to charge the total amount of your purchase, including product prices, shipping fees, and any applicable taxes displayed at checkout.

Your order will be processed after payment has been successfully authorized or confirmed. If a payment cannot be completed, your order may not be confirmed or processed.

3. Currency and Pricing

Product prices are displayed in the currency selected on our website. The final order total will be shown at checkout before you complete your purchase.

Depending on your selected payment method and financial institution, currency conversion fees or other transaction fees may apply. Such fees are determined by your payment provider or financial institution and are not controlled by Oceanlyte.

Any applicable shipping charges and taxes will be displayed at checkout where applicable.

4. Payment Security

We take the security of your payment information seriously. Payments are handled through secure payment processing systems provided by our payment partners.

Oceanlyte does not intentionally store your full payment card details or card security code on our website. Your payment information is handled in accordance with the applicable payment provider's security procedures and privacy practices.

For your protection, please ensure that you are using the official website, oceanlyte.com, when placing an order.

5. Payment Failures and Issues

If your payment is declined or you encounter an error during checkout, please:

Verify that your payment information is correct.
Confirm that your card has sufficient available funds and is authorized for online or international transactions.
Contact your bank or payment provider if the transaction continues to fail.
Try another payment method available at checkout.

If you have been charged but have not received an order confirmation, please contact us with your order details or transaction reference so that we can help investigate the issue.

6. Order Changes and Cancellations

Once an order has been placed, it cannot be modified directly through the website.

If you need to change your order or request a cancellation, please contact our customer support team as soon as possible. We will do our best to assist before your order is shipped.

Orders that have already been shipped cannot be cancelled. Please refer to our Return Policy for information about eligible returns and refunds.

If Oceanlyte cancels an order after payment has been collected, we will arrange a refund for the amount charged. The time it takes for the refund to appear in your account depends on your payment provider or financial institution.

7. Refunds

Approved refunds will be issued to the original payment method unless otherwise required by applicable law or agreed upon with you.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

For return eligibility and refund procedures, please review our Return Policy.