RETURN POLICY

At Oceanlyte, your satisfaction is our top priority. Our quality control team carefully inspects every item before it ships to make sure it meets our standards.

We accept return requests within 15 days of delivery, under the guidelines below. If you have any questions, please contact our customer support team at service@oceanlyte.com.

1. Return Eligibility

  • Return Period: You may request a return within 15 days of receiving your package.
  • Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached. They must show no visible signs of wear, use, or cosmetic/perfume stains.
  • Return Shipping Cost: You're responsible for return shipping costs, except when the item arrives damaged, defective, or incorrect — in those cases, we cover it. Please note the original shipping fee is non-refundable.

2. How to Initiate a Return

  1. Contact us: Email service@oceanlyte.com with your Order ID, a description of the issue, and clear photos of the item.
  2. Get return instructions: Our team will review your request and send you the correct return warehouse address. Please don't ship items back to the address on your parcel or to our corporate office — returns sent there can't be processed.
  3. Ship and track: Send the item back with a carrier of your choice, and email us the tracking number.
  4. Refund processing: Once we receive and inspect the return, your refund will be issued to your original payment method within 3–7 business days, depending on your card issuer.

3. Exchange Policy

We don't offer direct product-to-product exchanges. To exchange for a different size or style, please return the original item for a refund following the process above, then place a new, separate order.

4. Cancellation Policy

Our production team begins processing orders quickly, so please review this before purchasing:

  • Before shipment: You may cancel your order for a full refund at any time before it has been packaged and shipped.
  • After shipment: Once an order has shipped, it can no longer be cancelled — please follow our Return Policy above instead.
  • Unpaid orders: Unpaid orders are automatically cancelled by our system after 24 hours.